After a brief management assessment and interview we determine the current conditions as seen from the Management and Stakeholders perspective in the organization. Pedlars then take this perspective and conduct the Investigate process using your own Key Performance Areas, Key Responsibility Areas and Key Performance Indicators as a basis for comparison.
Some of the investigation tools used include but are not limited to;
- Mystery Shopping
- Video Mystery Shopping
- Staff Surveys
- Client Surveys
The basic concept is that we have to balance the information gathered to perform a clear unbiased perspective. The entire above are conducted in the strictest of confidence and it must be stressed that data gathered cannot be used for disciplinary purposes.