Maintaining Client Relationships
• Key Account Management
• Customer Service Training
New Business Training
• New Business Training
• Telesales Training
WORKSHOPS
Key Account Management
Understand the art of Managing Client Relationships
2-day workshop
Personalized coaching and ongoing support available
Pedlars enables you to understand, establish and implement systematic processes that ensure Maximum Client retention whilst maximizing returns. This programme has been established from over 20 years of experience in Managing High Performing key Accounts Teams
Specifically,
• Plan your Schedules;
• Understand Client and Company requirements;
• Conduct Meaningful Meetings;
• Being Pro Active;
• Dealing with client experiences…Positive or Negative;
• Getting that Increase
Key Accounts Management:
• Is essential for Revenue Improvement
• Maintaining your customer relationship
• Extracting further revenue
• Cross Selling
• Measuring and Tracking Success
Customer Service Training
Managing Client Relationships Telephonically
1 – day workshop
Keep your clients happy by planning, organizing and managing your contact activities.
If you are a business that deals with re-sellers or end-users telephonically this course has been designed to make your sales more successful and ensure the repeat order.
This course will help you:
• Encourage repeat orders
• Increase order sizes and basket revenue
• Track client activity effectively
• Maintain relationships effectively
• Managing the costs to service smaller clients
• Resolve issues
New Business Training
New Business Sales is a Learned Process
2 Day workshop
Understand that the Sales Process comprises 6 steps that ensure ongoing success, followed correctly consistent successful results are achieved. Create ongoing client relationships that guarantee successful and sustainable sales.
Follow the steps that have created some of the worlds most successful salespeople. Like any profession Sales is a trade that has to be taught.
You will learn:
• How to Prospect successfully
• Securing that Meeting, Consistently
• Conducting the Appointment
• Dealing with Objections and Closing the sale
• The importance of correct On Boarding
• Build lasting relationships
Telesales Training
Take your Telesales to a new level
1-Day workshop
You will learn how to get hold of the Decision maker, alternatively how and what to say if you have the correct contact already. Learn how to minimize no and how to maintain the lead.
Take the fear of Cold Calling and Rejection, apply the science of effective processes and be successful in all of your future calls.
You will be able to do:
• Effective Pre-Call Planning
• Getting hold of the Decision maker
• Interest creating opening statements
• Questioning and Commitment
• Closing the deal
